Refund Policy

Return Eligibility

We stand firmly behind the quality of all our hair care products and prioritize a satisfying shopping experience for every customer. Eligible products can be returned under valid conditions, allowing customers to request returns for qualified items that do not meet personal expectations or standard usage requirements. All return requests must comply with the terms outlined in this policy.

Return & Refund Process

Customers who need to initiate a return shall submit a return request through the Contact page on our official website. All return applications will be reviewed and verified by our customer service team in a timely manner. Once your return request is approved, you will receive detailed return instructions to complete the return delivery process.
After we receive and inspect the returned items to confirm compliance with return eligibility, we will proceed with the official refund procedure. All refunds will be processed to the original payment method used for order placement.

Refund Processing Timeline

Once returned goods are received and verified, all valid refund applications will be fully processed within the official processing cycle. The final arrival of refund funds may be slightly adjusted according to the processing rules of different payment institutions.

Non-Refundable Situations

To ensure standardized and fair service for all users, returns and refunds will not be approved for items that are damaged due to improper personal use, man-made damage, missing accessories, or excessive use that affects secondary sales. We reserve the right of final verification for all return applications.

Customer Support

If you have any questions about return rules, refund progress, or policy details, please feel free to contact our support team through the official Contact page. We will provide professional and patient assistance to resolve your inquiries and issues.

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